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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Ordoro
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
Resolved -
All delayed orders have successfully imported to Ordoro. Thank you again for your patience and reach out to the Support team with any questions.
Jul 26, 19:00 CDT
Jul 26, 19:00 CDT
Investigating -
There is a delay with Shopify and BigCommerce **instasync** order imports. While orders are still being imported successfully, they may take longer than an hour to appear in Ordoro.
If you'd like to manually import the orders, please follow the steps in this support article: https://support.ordoro.com/one-time-sync-with-sales-channels/
Our team is actively working on the issue and will resolve it as soon as possible. We will post updates as they are available.
Jul 26, 15:04 CDT
If you'd like to manually import the orders, please follow the steps in this support article: https://support.ordoro.com/one-time-sync-with-sales-channels/
Our team is actively working on the issue and will resolve it as soon as possible. We will post updates as they are available.
Jul 26, 15:04 CDT
Jul 25, 2024
Resolved -
UPS has resolved the problem and we're able to fetch rates in Ordoro again. Please reach out to support@ordoro.com if you have any questions. Thank you for your patience.
Jul 25, 13:57 CDT
Jul 25, 13:57 CDT
Identified -
Due to a technical problem on UPS's end, creating UPS shipping labels through Ordoro is not currently possible.
We are actively monitoring the situation. Rest assured, we will share updates as soon as they are available. Thank you for your patience and understanding while UPS works to resolve this issue.
Jul 25, 12:15 CDT
We are actively monitoring the situation. Rest assured, we will share updates as soon as they are available. Thank you for your patience and understanding while UPS works to resolve this issue.
Jul 25, 12:15 CDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 00:00 CDT
Jul 25, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:00 CDT
Jul 24, 21:00 CDT
Scheduled -
On Wednesday, July 24, our engineers will perform routine maintenance from 9:00pm CDT - 12:00am CDT. Ordoro will be unavailable at this time.
We do regular upkeep to Ordoro's infrastructure to run smoothly and give our users the best possible experience. Most updates occur behind the scenes without any downtime; however, at times, it is unavoidable.
We appreciate your patience as we do the necessary work to make Ordoro even more awesome for you!
Jul 22, 14:36 CDT
We do regular upkeep to Ordoro's infrastructure to run smoothly and give our users the best possible experience. Most updates occur behind the scenes without any downtime; however, at times, it is unavoidable.
We appreciate your patience as we do the necessary work to make Ordoro even more awesome for you!
Jul 22, 14:36 CDT
Jul 24, 2024
Resolved -
The issue causing delays with Shopify and BigCommerce order imports has been fully resolved. The backlog of orders has been processed, and imports are now functioning as expected.
Thank you for your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us at support@ordoro.com.
Jul 24, 06:41 CDT
Thank you for your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us at support@ordoro.com.
Jul 24, 06:41 CDT
Update -
We are pleased to inform you that we expect to fully catch up with the orders backlog within the next few hours. Thank you for your patience and understanding.
Jul 24, 02:59 CDT
Jul 24, 02:59 CDT
Update -
Order import is continuing to recover, and the queue of orders is steadily reducing. Our team is monitoring the situation to ensure continued improvement.
Jul 23, 20:06 CDT
Jul 23, 20:06 CDT
Monitoring -
We are pleased to report that the queue of orders that had built up is steadily decreasing. Our team is continuing to monitor the situation closely.
If you need any orders urgently imported, please contact us at support@ordoro.com. Thank you for your patience and understanding.
Jul 23, 17:03 CDT
If you need any orders urgently imported, please contact us at support@ordoro.com. Thank you for your patience and understanding.
Jul 23, 17:03 CDT
Update -
We've also identified that BigCommerce orders are importing with a delay. Our developers have made some backend changes to help with the delays, and we are actively monitoring the situation. We will continue to provide updates as we work towards a resolution.
In the meantime, if you have orders you urgently need to import, please contact support@ordoro.com and we can help. Thank you!
Jul 23, 15:16 CDT
In the meantime, if you have orders you urgently need to import, please contact support@ordoro.com and we can help. Thank you!
Jul 23, 15:16 CDT
Identified -
We are currently experiencing a delay with Shopify order imports. While orders are still being imported successfully, they may take longer than an hour+ to appear in Ordoro.
Our team is actively investigating the issue and working to resolve it as quickly as possible. We will send more updates as soon as they are available.
Jul 23, 13:34 CDT
Our team is actively investigating the issue and working to resolve it as quickly as possible. We will send more updates as soon as they are available.
Jul 23, 13:34 CDT
Jul 23, 2024
Jul 22, 2024
No incidents reported.
Jul 21, 2024
No incidents reported.
Jul 20, 2024
No incidents reported.
Jul 19, 2024
No incidents reported.
Jul 18, 2024
No incidents reported.
Jul 17, 2024
No incidents reported.
Jul 16, 2024
No incidents reported.
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.